Air Peace has explained the disruption of its London Gatwick–Lagos flight on May 1, attributing the incident to a bird strike that forced the aircraft to be grounded for safety inspections.

The airline issued the clarification in response to a viral video alleging that passengers were stranded without proper communication or care. It rejected the claims, insisting that the situation was handled in line with aviation safety standards.

According to Air Peace, the bird strike—classified as a “force majeure” event in aviation—required immediate suspension of the flight to allow for thorough technical checks before any further operation.

The airline emphasised that safety remains its top priority, noting that no aircraft would be cleared to fly without full regulatory approval.

Passengers affected by the disruption were reportedly informed promptly, with arrangements made for accommodation at Hilton London Gatwick Airport and other support services while alternative travel plans were being arranged.

However, the airline acknowledged delays in transferring some passengers to hotels, citing airport congestion and baggage handling challenges. It explained that luggage processing at international airports is handled by independent ground service providers, not the airline itself.

Air Peace maintained that no passenger was abandoned and that communication was sustained throughout the disruption, including updates from the flight captain.

While apologising for the inconvenience, the airline criticised what it described as excessive negative reactions online, insisting that it acted responsibly under the circumstances.

It reaffirmed its commitment to maintaining high safety standards and improving customer service, especially during unexpected operational disruptions like bird strikes.